Draft — awaiting legal review and approval. RidezHub remains under development.
Unapproved October 10 review copy. Not an effective policy or new rider acceptance.
RidezHub Rider Terms of Service
Original draft for the proposed RidezHub transportation booking platform
Current review: RH-TOS-2026-10-10-v5 | October 10, 2026 | Revised review draft carrying forward the October 4 approved business decisions. Not approved for publication.
DRAFT FOR ATTORNEY REVIEW — NOT EFFECTIVE OR APPROVED FOR PUBLIC USE
Review copy: blue wording includes carried-forward revisions and October 10 updates; black wording is retained text. Yellow highlights identify open decisions. Deleted wording and comparison arrows are retained in the October 4 originals, not this clean review copy. This is not Word Track Changes. Do not publish this draft.
Business-information review October 10, 2026. Review preview for Pablo A. Otero III. San Antonio is the intended first market. RidezHub remains under development and in sandbox testing. Entity formation, the requested TVC letter response, provider authorization and legal publication remain pending in the reviewed records. No new email review or live launch is claimed. Blue text includes prior revisions and October 10 updates; the October 4 originals preserve prior comparisons.
These proposed terms cover rider accounts, authorized provider booking, payments, cancellations, safety, communications and disputes. RidezHub remains in development and test mode. Production rights, payment roles, insurance and regulatory status must be verified before these terms are published.
Proposed effective date: [Insert after legal approval]. Contracting operator: [CONFIRM full legal name and business form]. Business notice address: [CONFIRM mailing address]. RidezHub is the project name; this draft does not represent that a RidezHub corporation or LLC has been formed. Founder and creator: Pablo A. Otero III. Draft contact: pablo.otero@ridezhub.com.
Important dispute notice
SECTION 15 PROPOSES INDIVIDUAL BINDING ARBITRATION FOR CERTAIN DISPUTES. IF VALIDLY ADOPTED, IT GENERALLY REPLACES A COURT AND JURY TRIAL FOR COVERED CLAIMS AND LIMITS CLASS PROCEEDINGS. SMALL CLAIMS AND OTHER LEGALLY PROTECTED CLAIMS ARE EXCEPTED. YOU MAY OPT OUT WITHIN 30 DAYS OF FIRST ACCEPTING THAT SECTION. THIS DRAFT DOES NOT ITSELF CREATE AN ARBITRATION AGREEMENT.
1 Agreement and acceptance
When these terms are finalized and presented by the identified operator, you must affirmatively accept them before requesting or scheduling a ride. “RidezHub,” “we,” “us” and “our” mean that identified operator. “Provider” means the independent transportation business whose authorized service you select. “RidezHub Services” means the enabled booking, account, information, payment facilitation and support functions of our app or website.
Before booking, we will present links to these terms, the applicable Privacy Notice, the safety acknowledgment and any provider terms that apply to your selection. No unpublished policy is incorporated by reference. If you disagree, do not submit a booking. We retain the accepted terms version and timestamp. Separate provider agreements govern transportation supplied by that provider; these terms govern your relationship with RidezHub.
Acceptance of these terms or acknowledgment of the Privacy Notice does not by itself provide any separate consent required for precise location, optional text messages or another sensitive-data use.
RidezHub services and rider responsibilities
2 What RidezHub provides
RidezHub is designed to help riders view available authorized transportation options, choose a provider and submit a ride request through supported integrations. Information may be presented in separate provider views or comparison views only as permitted by the relevant provider agreement. A listing does not guarantee provider availability, production authorization, acceptance, the nearest driver, the lowest price or a pickup time.
RidezHub does not itself drive vehicles or supply a transportation fleet under this proposed model. The selected provider performs the transportation and determines driver or vehicle assignment, service area and operating rules. Our legal classification and any applicable duties depend on law and actual operations, not on this description. These terms do not disclaim a duty imposed on RidezHub by law or create agency or payment-collection authority without an approved agreement.
A submitted request is not a confirmed ride until the selected provider confirms it. Scheduled requests are subject to provider acceptance and availability. Estimates may change with traffic, demand, location errors, route changes or the provider’s pricing rules. Any quote expiration or permitted post-booking adjustment will be disclosed before authorization.
3 Accounts and eligibility
You must be at least 18 and legally able to contract to open an account. Provide accurate contact, identity and payment information, keep your credentials secure and promptly report suspected unauthorized access. RidezHub may use reasonable identity or fraud checks described in its Privacy Notice. You are responsible for transactions you authorize; responsibility for unauthorized transactions remains subject to applicable law.
Unaccompanied minor booking and teen accounts are not offered under this draft. Minors must travel with a responsible adult and comply with provider rules and child restraint laws. Guest booking is available only if expressly enabled by the provider and RidezHub. Obtain the guest’s permission to share required details and give the guest applicable safety and provider information. An account holder cannot automatically waive a guest’s independent legal rights or bind a nonconsenting person to arbitration.
4 Safe and lawful use
Use the services lawfully. Do not threaten, harass, discriminate, commit fraud, misuse payment credentials, damage property, interfere with systems or knowingly submit false ride or arrival information. Follow applicable seat belt, passenger capacity and child restraint requirements. Verify the vehicle and driver or provider identifiers before boarding. Do not board a vehicle that does not match the booking or appears unsafe.
RidezHub is not an emergency service. Call 911 for immediate danger or urgent medical assistance. Report safety incidents to the provider and RidezHub as soon as reasonably possible; a reporting delay does not extinguish a legal claim. Service animals and accessibility needs must be handled as required by applicable law, without an unlawful surcharge. If an accessibility request cannot be fulfilled, contact support for assistance and fee review.
5 Required safety acknowledgment
Before a rider may request or schedule a ride, the rider must select a separate, initially unchecked acknowledgment: “I have read the RidezHub safety disclosure and understand that transportation is performed by the selected provider. I will verify my pickup details and vehicle information, follow applicable safety requirements, and call 911 in an emergency.” RidezHub records the acknowledgment timestamp and disclosure version. This acknowledgment does not release negligence claims or waive nonwaivable consumer rights.
Prices and payments
6 RidezHub fee and disclosed charges
RidezHub’s standard service fee is a flat $3.99 per booking before an applicable discount. The actual disclosed RidezHub fee is retained for cancellation at or after verified driver arrival under Section 8, subject to its exceptions; this is not a second or additional cancellation fee. The RidezHub fee is separate from the provider’s fare, tips, tolls, taxes, airport charges and provider cancellation, waiting, cleaning or other permitted charges.
[PROPOSED MULTI-LEG RULE — confirm before publication.] Where RidezHub expressly sells a round trip or other multi-leg itinerary as one order, one RidezHub fee applies to that order, not to each leg or stop. A separately booked ride is a separate order with its own disclosed fee. Availability depends on the provider’s approved service.
Before you authorize a booking, checkout must show the RidezHub fee, any discount, the provider’s fare or estimate, known additional charges, the total payable or clearly labeled estimated total, and the payment arrangement. Any legally required tax on the RidezHub fee must be separately identified. We do not add an undisclosed fee or automatically charge you twice for the same RidezHub fee. A later change to RidezHub’s standard fee applies prospectively after notice and does not change an already authorized booking.
7 Payment authorization and funds flow
You authorize Stripe to process the disclosed RidezHub service charge, eligible discount, applicable tax and any separately disclosed permitted charge. The provider independently collects its fare. A temporary hold is not a completed charge. RidezHub receipts confirm only RidezHub payments and must not imply the provider fare was paid.
RidezHub separately sells its own service through standard Stripe Payments. The transportation provider independently collects its fare and handles its fare refunds. A RidezHub payment does not settle the provider fare. Connect is a conditional future alternative only if executed provider agreements and approved operations require it. Any future collection-on-behalf arrangement needs executed authorization and revised disclosures before implementation.
RidezHub does not offer a stored-value wallet, cryptocurrency payments or bank debit payments under this draft. Only enabled and approved payment methods are available. Payment information is processed according to the finalized Privacy Notice and processor arrangements. We may reject a suspected unauthorized payment and notify you where legally permitted. Use of another saved method requires your authorization; this draft gives no blanket permission to charge all saved methods.
Tips are optional and belong to the selected provider or driver under the disclosed provider arrangement. No part of the RidezHub fee is a tip. Provider damage, cleaning and lost-item charges are governed by the provider’s applicable terms. RidezHub facilitates them only under authorized arrangements, with available documentation, notice and an opportunity to dispute the amount.
8 Cancellations and RidezHub fee refunds
If you cancel before verified driver arrival at the agreed pickup location, the RidezHub fee is refunded in full or its authorization is released. A provider may independently assess its disclosed cancellation fee. If you cancel once the driver has checked in as arrived at the agreed pickup location and that arrival is verified, after pickup, or end a ride before reaching the destination, the RidezHub fee is generally retained, even if the ride does not qualify as completed for rewards.
[PROPOSED MULTI-LEG RULE — confirm before publication.] For an order covered by the one-fee rule in Section 6, the RidezHub fee actually charged is refunded or its authorization released if the entire order is canceled before verified driver arrival on any leg. Canceling one leg while another remains active does not itself trigger a fee refund. Once a driver has verifiably arrived on any leg, the order’s RidezHub fee is generally retained. The verification standard and legal, error, safety and service-failure exceptions below still apply. Provider-fare refunds remain separate.
“Verified arrival” means a trustworthy provider arrival event identifying the assigned driver or vehicle at the agreed pickup location, supported by the booking record. A map estimate, driver merely being nearby or unsupported arrival assertion is insufficient. You may dispute an incorrect arrival timestamp. If trustworthy evidence is unavailable, RidezHub will not rely on an unverified arrival to deny a pre-arrival refund.
RidezHub will refund or correct its fee for duplicate or unauthorized charges, a failed booking with no confirmed ride, provider cancellation or failure to provide the ride, materially incorrect arrival information, and other cases required by law. We will review safety-related inability to board, unlawful accessibility denials and material service failure. This cancellation rule does not waive chargeback rights, statutory remedies or RidezHub’s responsibility for its own error.
Refunds rewards and communications
9 Refund requests and billing disputes
Contact support through an enabled help channel or pablo.otero@ridezhub.com with the booking reference, disputed charge and relevant facts. Prompt reporting helps investigation, but no contractual 30-day cutoff waives a statutory billing dispute or legal claim. RidezHub handles its own fee; provider fare refunds are governed by the provider’s policy and applicable law, with assistance where the integration permits.
An approved RidezHub refund returns the actual fee paid, including the effect of discounts, normally to the original method. Processing and bank posting times will be explained when the refund is issued. RidezHub does not guarantee a bank posting date. A provider fare refund does not by itself decide the RidezHub fee outcome; each charge is reviewed under its own policy and mandatory rights.
10 Military and veteran benefit
When the production program is enabled, eligible verified active-duty U.S. military members and veterans receive 10% off RidezHub’s own fee on qualifying rides 1 through 4 and 20% off on the fifth qualifying completed ride. At a $3.99 standard fee, the fee is $3.59 on rides 1 through 4 and $3.19 on ride 5, rounded to the nearest cent before any applicable tax. After the fifth qualifying ride, the counter resets for a new five-ride cycle.
The discount does not reduce provider fare, tips, tolls, taxes or third-party charges. Only eligible paid completed rides advance the counter. Canceled, failed, duplicate, simulated, test and fraudulent rides do not advance it. If an eligible discounted ride is canceled, any retained RidezHub fee remains the discounted amount shown at checkout. No extra amount is charged solely because the ride did not advance the reward counter.
GOVX is the selected verification vendor. Commercial setup, consent and production activation remain pending. Eligibility will use the authorized method disclosed at enrollment. RidezHub is not endorsed by the Department of Defense, VA or a verification provider. Promotions do not stack unless expressly stated. Material program changes apply prospectively after notice and will not remove a benefit already applied to a confirmed booking.
Counsel must finalize treatment of completed rides that are later refunded before program launch. Until that policy is approved and disclosed, this draft does not authorize retroactive removal of earned benefits or recovery of previously granted discounts.
[DECISION REQUIRED — confirm how a completed multi-leg order counts toward the five-ride reward cycle and how later refunds affect that count. No new counting or reversal rule is adopted by this revision.]
11 Optional text messages and other notices
If enabled, RidezHub-generated ride update texts are optional. A separate, initially unchecked control on the Review your ride screen allows you to opt in; you may opt out through available account preferences or by replying STOP. Consent to SMS is not required to book a ride. Message frequency varies with ride activity; message and data rates may apply. HELP provides support information. RidezHub records consent and revocation as applicable and honors legally required opt-out procedures.
Independent provider texts are governed by that provider’s separate practices and consent requirements. Before you opt in or authorize payment, RidezHub will disclose any RidezHub charge for optional ride-update texts and show the resulting RidezHub fee and total. The message and data rates notice refers to charges from your mobile carrier and does not replace disclosure of any RidezHub charge.
Marketing texts require separate consent where required and are not authorized by acceptance of these terms. Essential booking and account notices remain available through in-app communications and email. A guest’s telephone number may be supplied only with appropriate permission; your account acceptance does not substitute for the guest’s required SMS consent. We do not treat these terms as blanket authorization for recorded calls or automated marketing.
If phone-number sign-in using a text-message code is introduced, it will be offered alongside email-and-password sign-in. Requesting a sign-in code authorizes that requested authentication message; it does not enroll you in ride-update or marketing texts. This draft does not represent that phone sign-in or optional RidezHub texts are currently enabled.
Privacy access and legal responsibilities
12 Location privacy and external services
The finalized Privacy Notice will explain information collected, purposes, recipients, retention, applicable privacy rights and how to exercise them. Location permission supports pickup and booking functions; where enabled you may enter an address manually. Inaccurate GPS or addresses can affect estimates and pickup. RidezHub shares only information reasonably needed for authorized booking, payment, support, safety or legal compliance as described in that notice.
If RidezHub redirects you to a provider’s app or website, it will identify the transition where practicable. That provider’s terms and privacy notice govern its service. Provider terms do not automatically extend RidezHub’s arbitration provision to claims solely against the provider. RidezHub does not claim ownership of provider data, vehicle recordings or provider intellectual property.
Autonomous vehicle booking is not guaranteed or represented as approved. If enabled later, the selected operator’s safety, emergency, passenger and recording disclosures must be presented before booking. RidezHub will not infer recording consent from these terms where separate notice or consent is required. No new feature becomes available merely because it is described in a draft.
13 License content and intellectual property
We grant you a limited, personal, nonexclusive and revocable license to use enabled RidezHub Services for lawful ride booking, subject to these terms. Ownership remains with the actual rights holders. Do not remove proprietary notices, unlawfully copy or resell the service, access accounts without permission, disrupt systems, scrape data in violation of law or approved access rules, or reverse engineer except where applicable law permits it.
You retain ownership of lawful feedback or support material you submit. You give RidezHub a limited permission to use that material to operate, investigate and improve the service, consistent with the Privacy Notice; this is not a transfer of ownership or a blanket license for advertising. Do not submit content that infringes others’ rights. Intellectual property complaints may be sent to the stated contact with enough information to identify the material and your rights.
14 Availability liability and account restrictions
To the extent permitted by law, the app is provided as available without a guarantee of continuous access, perfect estimates or compatibility with every device. Providers are responsible for their transportation obligations. RidezHub remains responsible for its own legally imposed obligations. An outage or third-party failure does not eliminate an otherwise applicable refund or remedy.
To the extent legally permitted, neither party is liable to the other for remote or speculative consequential losses arising from ordinary app performance failures. This limitation does not apply to personal injury or death, fraud, willful misconduct, gross negligence, unlawful discrimination, unlawful disclosure of personal data, payment or refund obligations, or any liability or remedy that cannot lawfully be limited. No blanket release of RidezHub’s negligence or monetary liability cap is imposed in this draft.
A user is responsible, to the extent allowed by law, for actual third-party losses caused by that user’s intentional unlawful acts or material fraudulent misuse. Any reimbursement obligation excludes loss caused by RidezHub’s or another party’s negligence or wrongdoing, requires timely notice and a reasonable defense opportunity, and does not require payment of a settlement made without the user’s reasonable consent.
We may restrict an account to address credible safety concerns, fraud, material breach or legal requirements. Where appropriate, we will give reasons and an opportunity to request review; urgent restrictions may precede notice. Account closure does not cancel owed refunds, erase privacy rights or block billing complaints. Unpaid lawful obligations and dispute provisions survive only as needed to resolve existing rights and duties.
Proposed dispute resolution
15 Individual arbitration and opt out
This section applies only after final legal approval, proper notice and valid acceptance. It covers disputes between you and RidezHub arising from these terms or RidezHub Services after you accept it. It does not retroactively capture an existing dispute, bind a nonconsenting guest or decide a provider-only dispute. The Federal Arbitration Act governs to the extent applicable.
First, either party may send a written dispute notice describing the claim and requested remedy to the other’s designated contact. The parties will attempt a good-faith resolution for 30 days, with a reasonably accessible phone or video discussion if mutually useful. No mandatory personal appearance, funding disclosure or privilege waiver is required. Limitations periods are paused during this process to the extent permitted by law. Either party may file sooner to preserve a deadline or seek urgently needed lawful relief.
Unless an exception below applies or you timely opt out, either party may require individual binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules and, where applicable, its mass arbitration rules. Rules and filing information are at https://www.adr.org/rules-forms-and-fees/consumer/. RidezHub must satisfy the administrator’s clause review and business requirements before relying on this provision. Consumer due process protections and mandatory law prevail over inconsistent wording here.
Either party may use eligible small claims court proceedings. Arbitration and the class waiver do not restrict claims or remedies that law protects from a predispute waiver, including applicable sexual assault or sexual harassment cases and nonwaivable public injunctive relief. Either party may seek lawful urgent provisional relief in court. Courts decide agreement formation, enforceability, arbitrability and the scope of protected exceptions. A court filing is not prohibited when this arbitration clause is invalid or the administrator cannot administer because RidezHub failed to meet its obligations.
The hearing will be reasonably accessible, remotely by agreement or in the consumer’s home county as allowed by the rules. RidezHub pays business administrative and arbitrator charges required by those rules. The consumer pays no more than the applicable consumer filing fee or the filing fee for a comparable court action, whichever is less, with available fee waivers. There is no automatic loser-pays rule; fee awards follow applicable law and administrator rules. The arbitrator may award individual remedies available under law and must provide a written reasoned decision. Court review remains available as allowed by law.
For legally arbitrable claims, proceedings are individual and neither party may require class arbitration without written agreement. This waiver does not prohibit lawful coordinated representation, applicable administrator mass procedures, protected joint claims, or a lawful class settlement. We impose no special batching delay or restriction on litigation funding and no waiver of attorney-client privilege. If a waiver is unenforceable, the affected claim may proceed in court and remaining valid provisions are severable where permitted.
You may opt out of this arbitration provision within 30 days after first accepting it by emailing pablo.otero@ridezhub.com with the subject “RidezHub Arbitration Opt Out,” your name and the account email or phone number. No reason, notarization or postal delivery is required. RidezHub will acknowledge the request. Opting out does not affect booking access. Later material changes to this section require notice and fresh affirmative acceptance and do not change an already pending dispute.
16 Governing law notices and changes
Subject to mandatory consumer protections and applicable federal law, Texas law governs the RidezHub contract. Injury claims remain subject to applicable law where the incident occurred. Court proceedings may be brought in a court with lawful jurisdiction and venue; these terms do not require an out-of-state consumer to travel to Texas in violation of applicable law. Nothing prevents reports to regulators, law enforcement or consumer protection agencies.
Material changes are notified in advance through the app or email, apply prospectively, and require renewed acceptance where required. Existing bookings keep the fee and policy authorized when booked. No assignment may remove mandatory protections or reduce existing refund rights. If a clause is invalid, the rest remains effective to the extent permitted by law. Failure to enforce a provision once is not a general waiver. Contact RidezHub at pablo.otero@ridezhub.com; a verified business notice address and final operator details must be added before publication.
Attorney review of the Uber reference and RidezHub draft
This appendix is an internal review memorandum, not part of the rider contract. The source reviewed was the Uber text pasted by the founder in this conversation; its effective date and complete version were not supplied. The RidezHub wording is independently drafted around the verified project checklist and the $3.99 fee selected for these drafts.
Principal findings
Uber’s supplied terms describe a much broader platform, including food, delivery, retail, teen accounts and autonomous vehicles. Those functions were omitted or treated as conditional because they are not approved RidezHub services. Uber’s consumer terms do not grant RidezHub access to Uber APIs, authorization to collect Uber fares or permission to display competing prices.
The supplied Uber dispute language includes retroactive claims, broad group-action limits, delegation, funding disclosures, privilege waivers and complex mass filing procedures. This draft instead proposes a simpler consumer arbitration clause with opt out, small claims, protected statutory exceptions, accessible hearings and administrator rules. Counsel must assess enforceability and economics rather than assuming Uber’s provisions are suitable for a startup.
The Uber liability language broadly attempts to allocate transportation risks and negligence exposure. RidezHub’s draft preserves responsibility imposed by law, avoids a blanket injury release, and leaves any monetary cap for a separately evaluated attorney decision. Calling the platform an intermediary does not conclusively determine licensing or liability.
This revision retains the $3.99 fee in the October 2 source draft. The inspected local staging fee policy also defaults to $3.99; historical $3.50 versions do not establish the current deployed setting. The before-arrival refund boundary is retained, with verified evidence and required legal/error exceptions. The military cycle is unchanged: 10% for qualifying rides 1–4, 20% on ride 5. Refund-driven reward reversals remain unresolved rather than being silently finalized.
Decisions required before publication
Confirm the contracting operator, entity status, IP ownership, business notice address and support channels. Review Texas transportation network company classification, permits, insurance, accessibility and local obligations based on the actual booking model. Approve each provider’s API, branding, display, payment, booking and refund rights; separate tabs alone do not establish permission.
Approve the separate service-charge flow, processor contracts, tax, refund posting, fraud handling and trustworthy arrival evidence. Finalize GOVX setup, reward reversal and multi-leg policy. Review arbitration, insurance, regulatory applicability, communications and retention before publication.
[DECISIONS REQUIRED — legal operator and address; approved multi-leg fee and reward rules; provider payment and refund responsibilities; insurance and regulatory review; verification vendor; arbitration review; retention schedule. These details must be confirmed before a publication copy is prepared.]
Implementation must use separate unchecked terms and safety controls before booking, record the version and acceptance times, itemize provider charges and the actual RidezHub fee, offer optional SMS, SMS only after the consent and delivery controls are implemented, and preserve consent revocations. Verify that the technical behavior matches every promise in the terms before release. Before release, publish accessible terms and privacy links. Use the approved version for future checkout and backend validation and newly created acceptance records; preserve each historical record’s original version and timestamp. The current local server defaults to terms-draft-2026-10-10; this document does not create a new rider acceptance.
This October 10 review updates draft documents and planning materials. It does not deploy code, send messages, change historical acceptance records or approve live payments. Prior originals are retained separately.
SMS implementation note: compare current provider pricing and decide whether RidezHub absorbs notification costs within its fee or charges a separately disclosed amount. Do not enable a charge until the opt-in wording, carrier-rates notice, fee and total display have been approved and tested. Phone verification and ride-update subscriptions require separate purposes and controls.
Branding instruction retained for implementation: RidezHub-generated rider texts should end with “Thank You for Riding with RidezHub” wherever legally and technically permitted, including confirmation, HELP and opt-out replies where allowed. Required legal, carrier and provider content takes precedence. This instruction was moved from rider-facing wording into this internal appendix; it does not authorize sending texts.
Revision summary: replaced the personal contact with the RidezHub mailbox; added proposed multi-leg fee and cancellation language; made optional SMS and phone-code sign-in conditional and separate; clarified total-price disclosure and acceptance versioning; corrected fee-history wording. The $3.99 fee, before-arrival refund principle, discount amounts and legal protections are retained.
Authorities checked on October 2 2026
AAA Consumer Arbitration Rules and Fees: https://www.adr.org/rules-forms-and-fees/consumer/ — consumer due process, administration and fees. Federal arbitration exceptions: 9 U.S.C. § 402, https://uscode.house.gov/view.xhtml?req=(title:9%20section:402%20edition:prelim) — protected sexual assault and harassment cases. Texas Occupations Code Chapter 2402: https://statutes.capitol.texas.gov/docs/OC/htm/OC.2402.htm — transportation network definitions and requirements. Uber API Terms: https://developer.uber.com/docs/riders/terms-of-use — separate API obligations; GET estimates documentation: https://developer.uber.com/docs/v1-estimates-price — competitive comparison restriction. Sources inform issue spotting; none certifies RidezHub’s compliance.
Prepared for Pablo A. Otero III. Draft content is not a legal opinion, executed provider agreement, insurance commitment or launch authorization.
October 3 pricing clarification: The standard RidezHub fee is $3.99 per booking, not per completed ride. RidezHub retains the fee once the driver has checked in as arrived, subject to the verification and exception provisions in Section 8. Completion remains a separate requirement for advancing the military reward counter. This clarification does not resolve the separately flagged multi-leg and later-refund reward questions.
October 4 project-status update
The RidezHub LLC is not yet established. Texas Veterans Two-Step correspondence asks the founder to obtain the official Texas Veterans Commission Veteran Verification Letter directly and forward it for the filing process. That letter has been requested, but receipt and LLC filing are not confirmed in the supplied record. A VA benefits/service summary is a different document and must not be represented as the requested TVC letter. Do not publish final legal notices or identify an unformed LLC as the contracting party.
Recorded outreach through October 8: Turo and Wingz emails sent; Lyft reply sent in its existing thread; GOVX inquiry sent under ticket 812463; Wridz email bounced and the official contact form accepted the inquiry; Uber developer-dashboard report confirmed submitted. Neither an email nor a submitted form grants API, comparison, branding or live booking rights. Do not retry the failed Wridz or Uber Third-Party Demand mailboxes. These are recorded statuses, not a new inbox check.
This update clarifies the intended starting market and pending business status. It does not approve unresolved multi-leg/reward rules, arbitration, taxation, retention, vendor controls or publication.
October 10 review requirements
Business-information review October 10, 2026. Review preview for Pablo A. Otero III. San Antonio is the intended first market. RidezHub remains under development and in sandbox testing. Entity formation, the requested TVC letter response, provider authorization and legal publication remain pending in the reviewed records. No new email review or live launch is claimed. Blue text includes prior revisions and October 10 updates; the October 4 originals preserve prior comparisons.
RidezHub separately sells its own service through standard Stripe Payments. The transportation provider independently collects its fare and handles its fare refunds. A RidezHub payment does not settle the provider fare. Connect is a conditional future alternative only if executed provider agreements and approved operations require it.
Approved processing payer: the rider pays the permitted processing charge separately, preserving RidezHub’s service fee. Absorbing processing is a sensitivity comparison only. No exact rider processing amount is approved by this review.
The base RidezHub fee remains $3.99 before an eligible discount and applicable tax. Rider-paid processing is desired but remains subject to Stripe, card-network and legal confirmation. No universal flat processing fee or $4.42 price is approved. Card brand and wallet name do not identify credit, debit or prepaid funding. Unknown funding must not receive a credit-card surcharge.
GOVX is the selected military and veteran verification vendor. Commercial setup, approved data fields, consent and production activation remain pending. SheerID was declined. No live verification or provider endorsement is asserted.
Optional passkeys support device fingerprint, face recognition or screen lock through the credential provider. RidezHub stores the credential identifier, public key, associated account identifier, counter, transports, creation time and last-use time. It does not receive the phone fingerprint or face image through this flow. Staging and production relying-party domains require separately valid credentials. Passkey enrollment does not accept revised terms or enroll the rider in SMS.
Implementation review updated October 10, 2026: the current local checkout has separate, initially unchecked Terms and safety controls. The local server defaults to terms-draft-2026-10-10 and safety-draft-2026-10-10. This records the current local implementation, not legal approval or verification of the new-domain deployment. These review documents do not create a new acceptance or change historical records.